One of the biggest challenges most organisations face is adopting and operationalising new technology/systems - and the people selling them don't really seem to give a gigabyte of care!
What most of these companies don't realise is that whilst the ambition of the people they are selling to matches the ambition of the tech, yet this is the tip of the iceberg. Understanding the infrastructure that the systems need to be integrated into is more often than not the key to the success of the tech solutions, and therefore the success of the individuals/teams that have asked for it.
I want solutions organisations to start to take responsibility for understanding the system architecture that their tools and capabilities are going into. Find a way to integrate them in a way that means they can be operational straight away. That the business then works with the client to maximise the benefit of the system and ultimately covers both client and supplier in glory.
Do the suppliers actually think that sustainable relationships are forged from a fire a forget way of working? More fool the client if thats the way it works!
Stop the grabbing the money and running, and start to take accountability for your solutions.