Remembrance Day - A Personal Journey
(originally published in November, 2007)
Wiping a tear from his eye, my Dad said, “If someone had told me that my youngest son would one day be sitting in that same seat as me, I never would have believed them.”
Last summer, my Dad and I paid a visit to an […]
Author Archive
A Community eXperience - Remembrance Day
The CX of Social Media for the Hungry
Last night, I witnessed and participated in an event that demonstrates another example of the power of Social Media:
The Economy of Time and Social Media
Something has cropped up frequently, when dealing with one of the prime objections to building community using Social Media tools: it takes too much time. What a strange objection.
Twitter Hits Broadway
The blogosphere this week was alight with the news that a new company, “Cherp“, had been created solely to consult with clients on how to use Twitter.
Huh? Like many, I question the business model based on one tool (sorry, “platform”) with a micro-purpose.
IVR: The Great Wall of Corporations
We’ve all come up against that frustrating, technological monster, the Interactive Voice Response (IVR) system. It takes forever to find the right option, and if there is ever a possibility that you can actually speak with someone live, it takes another lifetime waiting on hold listening to badly recorded music.
In the current days of a […]
SocialMedia404 - Is You Social Media Program Missing?
The continually increasing use of social media has created enormous pressure on organizations to understand how the use of these technologies affects their own strategic path.
Social media is all about conversations. Are your customers and/or stakeholders talking about you? Should you join the conversation? Or perhaps, start a conversation where none exists? What kind of […]
CX and High School
Jenn over @ memelabs recently posted a brilliant analogy comparing social networks to high school. A sniggering must read. I encourage you to visit and add your own submissions.
Funny thing is, I recently started a social network for my own high school reunion, happening this weekend. Some things never change…..
Twitterfluence - More CX in Bite Sized Chunks
The take up of Twitter seems to be on the rise. No, I’m not an industry analyst and I don’t have any figures to prove it. It’s the perceptible Community buzz, and stream of new applications, that lead me to this conclusion.
The CX of Twitter
I’ve been using Twitter quite a bit lately. I signed up for an account months ago, but without a good search interface it was a little bit like finding your way around a strange place in the dark. Now that you can find people by location, name, or email, I’m just starting to get […]
On The Grid - So Many Networks, and So Little Time
I’ve decided to list a few of the places you’ll find me out there. Maybe we’ll bump into each other.
(Still in line waiting for a BrightKite invite tho’, hint, hint, anyone…)
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