The blogosphere this week was alight with the news that a new company, “Cherp“, had been created solely to consult with clients on how to use Twitter.

Huh?  Like many, I question the business model based on one tool (sorry, “platform”) with a micro-purpose.
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We’ve all come up against that frustrating, technological monster, the Interactive Voice Response (IVR) system.  It takes forever to find the right option, and if there is ever a possibility that you can actually speak with someone live, it takes another lifetime waiting on hold listening to badly recorded music.

In the current days of a highly connected world, the IVR system is a very loud and clear message to your customers, that you have gone to great trouble and expense to ensure that you cannot speak to them.

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I was bumbling around the internet looking for something, as you do, and came across an interesting post from Penelope Trunk.

Penelope is a career adviser, author of Brazen Careerist: New Rules For Success, and an excellent read as a blogger.  She is brash, honest, witty, and gives a lot of herself in most posts.  You should check her out.

Why am I blogging about a career adviser on CXMatters?  Read on.

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The continually increasing use of social media has created enormous pressure on organizations to understand how the use of these technologies affects their own strategic path.

Social media is all about conversations.  Are your customers and/or stakeholders talking about you?  Should you join the conversation?  Or perhaps, start a conversation where none exists?  What kind of Community eXperience does your organization need?
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While I continue to craft the next installment of CXMatters, and juggle other commitments, I thought I’d share a post from another community, which has been around for a while and really demonstrates what the CX can be…..

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It’s been just over 2 years since I joined UXnet, and about 6 months since I was appointed to the Board. During that time, I’ve been on several conference calls with fellow UX’ers and Board members - people I feel I know, but whom I’ve never met. Finally, the UX Board was set to meet in New York City for my first face to face with my colleges.

And then, the storm hit.

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This blog was created to address what I consider to be a void in the eXperience Design (XD) field. We have a sub-set of XD known as User eXperience (UX), but not Community eXperience (CX).

So there you have it – I stake claim to the term.

I do not purport to out-think my heroes in this field. On the contrary, you’ll see on the Blogroll links to some very thoughtful people, IMHO. As my buddy Sean would say, we all provide our opinions, pan for gold, and form our own nuggets. That’s what I intend to do here.

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