http://www.cxmatters.com Thoughts, rants, and commentary on the Community eXperience. Wed, 11 Nov 2009 06:01:46 +0000 http://backend.userland.com/rss092 en Remembrance Day - A Personal Journey (originally published in November, 2007) Wiping a tear from his eye, my Dad said, “If someone had told me that my youngest son would one day be sitting in that same seat as me, I never would have believed them.” Last summer, my Dad and I ... http://www.cxmatters.com/?p=29 Last night, I witnessed and participated in an event that demonstrates another example of the power of Social Media: I saw this tweet come in.... It only took a few clicks to find out that a group of bloggers were banding together for a live virtual auction and fundraiser to help Feeding ... http://www.cxmatters.com/?p=28 Something has cropped up frequently, when dealing with one of the prime objections to building community using Social Media tools:  it takes too much time.  What a strange objection. I read an article recently over here where a professor speaking at a 2006 Harvard conference on blogging, is quoted as saying: "a ... http://www.cxmatters.com/?p=27 The blogosphere this week was alight with the news that a new company, "Cherp", had been created solely to consult with clients on how to use Twitter. Huh?  Like many, I question the business model based on one tool (sorry, "platform") with a micro-purpose. "Tell me I need a blog and I'll ... http://www.cxmatters.com/?p=26 We’ve all come up against that frustrating, technological monster, the Interactive Voice Response (IVR) system.  It takes forever to find the right option, and if there is ever a possibility that you can actually speak with someone live, it takes another lifetime waiting on hold listening to badly recorded music. In ... http://www.cxmatters.com/?p=24 I was bumbling around the internet looking for something, as you do, and came across an interesting post from Penelope Trunk. Penelope is a career adviser, author of Brazen Careerist: New Rules For Success, and an excellent read as a blogger.  She is brash, honest, witty, and gives a lot of ... http://www.cxmatters.com/?p=23 The continually increasing use of social media has created enormous pressure on organizations to understand how the use of these technologies affects their own strategic path. Social media is all about conversations.  Are your customers and/or stakeholders talking about you?  Should you join the conversation?  Or perhaps, start a conversation where ... http://www.cxmatters.com/?p=22 Jenn over @ memelabs recently posted a brilliant analogy comparing social networks to high school.  A sniggering must read.  I encourage you to visit and add your own submissions. Funny thing is, I recently started a social network for my own high school reunion, happening this weekend.  Some things never change..... A ... http://www.cxmatters.com/?p=21 The take up of Twitter seems to be on the rise. No, I'm not an industry analyst and I don't have any figures to prove it. It's the perceptible Community buzz, and stream of new applications, that lead me to this conclusion. I was just spending some time exploring ... http://www.cxmatters.com/?p=20 I've been using Twitter quite a bit lately. I signed up for an account months ago, but without a good search interface it was a little bit like finding your way around a strange place in the dark. Now that you can find people by location, name, or email, ... http://www.cxmatters.com/?p=19